USING GAMIFICATION, I DISCOVERED THE SECRET OF MOTIVATION AND I WANT TO SHARE IT WITH YOU
I had the opportunity to lead many contact center operations, from local to regional to global. A few years ago I decided to become an ally for other leaders, based on consulting, training and software, using gamification as a way to generate motivation, recognition and operational results.
The Workshop that we carried out together with Gamifica has been a success preparing people for the challenge that lay ahead, predisposing them and committing them in another way and reducing turnover in a key segment for the area.
We carried out a LEGO® SERIOUS PLAY® workshop that helped us put into practice our commercial strategy for the team of partners in the region. Now I can say that innovation and entertainment go hand in hand!
Incredible experience that we live with Lego Serious Play. Real learning through play! We were able to reflect – in a context of honesty – and bring to light deep issues, which constitute raw material to continue working with our people.
The experience with Rodrigo has been a great contribution to the BREMEN team. The dynamic achieves a climate in which a large number of opportunities arise to work on the different aspects of relationships.
Motivarnos.com allowed us toimprove the performance results of the group of participants (AHT, ACW, etc.), improve team spirit, integration and also, in some cases, the self-improvement aspect.
Engaged employees = ROI
Rodrigo Borgia, COPC Registered Coordinator, Certificate in Gamification and Lego Serious Play, Bachelor of Business Administration, Professor of Management, Postgraduate in Call Center Management, Master of Business Administration.
Have you ever wondered who has the hands-on experience of leading a contact center and then becoming a strategic partner and software developer for other leaders?
That’s what I do at Gamifica.
I know about the operation, the day-to-day problems, the urgencies and the emergencies.
And with that idea, I think and create applications that help you in your task of offering the best service to your employees and customers.
And I love doing it.
I walk you in the process of implementing gamification into your team and company in a simple way.
Would you like to start your own path in gamification?
Enroll now in the gamification course on Udemy (only available in Spanish for the present moment)
It’s one thing to talk about leadership, commitment and how to strategize successfully. It is quite another to have done it and have them tell you about the successes and failures and help you save time and money. 😛
In case you prefer to listen to my podcast…. (yep, in Spanish as well)
Well… nothing. That. That nothing will change.
If today you see that your team lacks energy, well then… they will continue like this.
If you see that the lack of motivation makes the best employees go elsewhere, well…. it will continue.
Let’s chat as soon as you find a place in your agenda, I want to help you on this path to operational excellence.
A simple and extraordinary way to learn to identify the skills of our collaborators.
Do you want your hybrid work environment to come together like glue and form a strong team? You have found the essence of socializers.
Do you need your team to solve complex problems without guidance? Look for explorers.
Do you want team members to consistently exceed their goals? Welcome winners!
Looking for a field salesman who will sweep the territory? Without a doubt, a murderer.
Did I tell you that I am a COPC Registered Coordinator?
And that I applied the COPC methodology for many years in global Offshore operations achieving great results?
And that the products and services I create and sell are based on those premises?
And that all this is something that you can have within your reach, just with a first meeting. 🙂
Using gamification is something that you can start little by little in your company.
First, evaluating knowledge with trivia and recognizing achievement with badges.
You can then add actions that improve each advisor’s proficiency with challenges and bets.
And then… much more, so that you achieve that commitment in your people that you need so much…
The study of human behavior allows us to know what are the principles that help motivate us and motivate us to be better collaborators, better advisors and better people.
If you know and know these principles, you can make your team achieve extraordinary results. And without a doubt, it is something that – if you are reading this page – you are looking for.
Has managing a contact center operation with COPC since 2008 helped me achieve extraordinary results? Undoubtedly yes.
Helping other leaders through Lego Serious Play workshops is something I also want to do with you.
I promote performance evaluation while employees have an encouraging environment.
Motivarnos.com helps you manage a constant recognition system that includes trivia, badges and competition elements that drive performance improvement while agents have an encouraging environment.
Or do you prefer to let the badges go to your competitors?
Valoración del curso: 4.67
The content of the course is very interesting and full of real and practical examples that allow you to see its applicability in real life. Supplementary materials, such as talks on fluency and self-determination, add a very interesting and valuable perspective. As for some classes and written content, I think they could have been a little more complete, but in general I feel that I learned what I had in mind at the beginning, even with greater depth and with additional topics that give it much more value.
If you don’t put a good amount of effort into it.
If you think that with a few dots and some badges, that’s it.
If you think it is 2 days, you can make your collaborators decide to stay and give you their best effort, when you have been trying different things for months or years.
If you think that what I offer you is something that you prefer to copy from youtube and that’s it.
1) Let’s connect to chat and explore ideas.
2) Analyze and define what budget you have and want to use for this.
3) Evaluate what the associated risks and benefits are.
4) Let’s put together a solid plan of action.
5) Let me talk to whoever you need to support you in the approval process.
6) Let yourself be guided by me, an expert on this subject.
7) Contribute your best ideas, they are the basis of success.
8) Make an effort to comply with the plans that we define.
It is as simple as the reason that brought you to this page.
Achieving the effective motivation and commitment of employees in today’s hybrid environments requires a high level of commitment. From my side, without a doubt you have it.
Whether through training, consulting hours, using Motivarnos.com, Human2Coach.com or other methods that we create together, I will be constantly proposing how to improve your processes and services so that you can enjoy the success of surpassing the results that you set.
The changes that I propose take time and follow-up.
If you are expecting a magic wand that in 20 seconds will twist reality, well…. this is not the place.
But if you trust your own ability to be an agent of change and allow me to guide you along the way, without a doubt we will be able to aim for infinity and beyond!
Justamente, estimad@ lector/a, para que tus esfuerzos en tu empresa no se los lleve la competencia.
¿Sabías que la motivación es el resultado de la autonomía + la maestría + el propósito?
¿Escuchaste que podemos ser socializadores, exploradores, ganadores o asesinos?
¿Experimentaste momentos de fluidez y quieres que tu equipo también los disfrute?
Todo ésto y mucho más, al tu alcance con un par de clicks.
Si le brindas el tiempo y esfuerzo que requiere, sin dudas.
Si te parece que con unos puntitos y con unos rankings, ya está…. entonces no.
Claro que no.
La motivación y el compromiso no se logra en tres minutos.
Es sencillo: ¿has probado otros métodos y aún no logras retener e incentivar a tus mejores talentos?
Bien….. por eso es diferente: porque usando la gamification si lo puedes lograr y mantener.
La experiencia de más de 15 años de trabajo en distintos tipo de operaciones.
Toda la experiencia práctica de lo que sí funciona y de lo que no funciona.
“El Taller que realizamos junto a Gamifica ha sido un éxito preparando a la gente para el desafío que tenía por delante, predisponiéndolos y comprometiéndolos de otra manera y disminuyendo la rotación en un segmento clave para el área.»
Manager | Human Capital – Escuela de Negocios, PwC.
Si gustas otras más, me avisas y te las comparto.
En los primeros 90 días ya empiezas a ver resultados concretos.
Depende de ti y de mi.
De tu lado, para asegurar el cumplimiento del plan que realicemos.
De mi lado, del soporte que pueda brindarte cuando encontremos piedras en el camino.
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